Delivery Policy

MyBottleShop.com Delivery Policy

MyBottleShop.Com delivers Australia wide, but as this is a big country, there will variations in how we will deliver your parcel and how much you will be charged.  Our delivery policy will attempt to inform you about all scenarios and if you are ever in doubt about delivery options and cost, simply add the item/s to your shopping cart, proceed to the checkout and use the shipping calculator below the checkout.  Please read our Frequently Asked Questions (FAQ) page to find out how to check delivery fees and options. Also please check our TERMS OF SERVICE as this affects delivery.

Delivery to Your Door

MyBottleShop.com handles deliveries in accordance with the following scenarios:

Person in attendance at Delivery Address

  • If the person at the address is judged to be under 25 years of age, proof of age including photo identification will be requested.

  • If suitable proof of age identification cannot be produced, that person will be advised that the parcel will be carded to a Post Office or Courier depot where the article can be collected on the production  of suitable proof of age ID (Photo ID). A delivery notification card will be provided for this purpose.

  • If there are persons at the address who cannot provide proof of age ID and the parcel contains a “Delivery Instruction” providing the authority to leave the article, the “Delivery Instruction” is not to be followed. In these circumstances the article will be carded to the nearest Post Office.

No-one in attendance at Delivery Address

  • Delivery will be attempted by knocking on the door or ringing the doorbell and waiting a short time for the customer to respond.

  • If there is no-one in attendance at the address, the parcel will be carded to the nearest Post Office or Courier depot as per standard carding procedures.

  • If the parcel does contains a “Delivery Instructions" providing authority to leave the parcel at the address, we are unable to follow that instruction for 2 reasons.  1. We believe it is not responsible service of alcohol to leave alcohol where minors might access it. 2. Often parcel from MyBottleShop contains valuable items and leaving parcels unattended makes insurance of the parcel invalid.

  • Ordinary parcels containing wine/alcohol are not permitted to be safe dropped. If no-one is in attendance the parcel will be carded to the nearest Post Office or Courier depot as per the standard carding procedure.

Delivery is Returned to MyBottleShop.com (RTS)

Where the customer is at fault and the package is returned (e.g. you entered an incorrect address on your order), you (the customer) will be refunded immediately, less all shipping fees including the return shipping fee. You may elect for us resend the parcel by repaying the shipping fee. If MyBottleShop is at fault for the package return, then we will cover this fee. As there is no insurance option for RTS parcels, you must be take great care to wrap and pack the returned items so they are not damaged in transit. If the returned parcel is damaged in transit, you will be responsible for paying to replace the damaged item.

Responsible Service of Alcohol Delivery

Whilst the “Delivery Instructions” will be observed in most instances, when it is determined that following the “Delivery Instruction” may create a risk of a minor under the age of 18 gaining access to the parcel ie. children sighted on premises etc, the article will not be left in accordance with the “Delivery Instruction” but carded to the nearest Post Office or courier depot for collection.

Free Shipping

Simply spend over $300 and receive free shipping for most locations in Australia, but only for orders up to 20KG in weight.  All orders over 20KG will be charged at flat rate increments of $10 per extra 10KG.

Australian Capital City Shipping

Most capital cities are $10 flat rate shipping per order up to 20KG. Perth city has a flat rate shipping fee of $20 per order up to 20KG. Hobart city has a flat rate shipping fee of $20 per order up to 20KG.

Australian Regional Shipping

MyBottleShop bases our Australian regional shipping fee on the postcode and in increments of 20KG. Most Australian regional postcodes will incur a $20 delivery fee. Some very remote postcodes will be charged $30 and some Northern Territory and remote Western Australian postcodes will incur a $40 delivery fee.

Express Courier (DHL)

By paying a little extra you can have super fast delivery via DHL. DHL use airplanes to delivery parcels (outside of Sydney). DHL pick up from the MyBottleShop warehouse at 3PM every weekday. You will receive email tracking for every order and you can generally expect delivery the next day (however next day delivery is not guaranteed). Please monitor your tracking and be ready and available to sign for the delivery.

Please note: If your order contains products that are on backorder, your order won’t be send Express Courier until the backordered item arrives in our warehouse.

International Delivery

MyBottleShop.com will gladly ship products around the world.  After all, that is one of the beauties of the internet – it breaks down traditional trade barriers.  However not all country governments agree with this (USA I mean you!). If you order liquor products online, please be aware there may be customs restrictions or customs charges once the product arrives in your country. MyBottleShop cannot and will not change the description of the goods to avoid duty or taxes in your country. MyBottleShop also charges duties and customs clearance up-front so you are fully aware of the customs charges BEFORE you purchase and pay for the item. If your countries customs seizes an item it will be at your cost. If your country send the item back to us, we will refund you the full amount less our shipping charge. You as the buyer must be fully aware of your countries importation laws especially as they relate to liquor.

Items posted internationally to the following countries: USA, UK, Germany, Ireland, Canada, New Zealand, Spain, Singapore, Malaysia, China and Israel will have Australia Post International Track and Trace.  We are unable to offer international tracking to other countries at this time.

In  most cases there will be two shipping options, one for standard International Airmail and the other for Express Courier International.  Express Courier is faster. International delivery times will ultimately depend on the postal service in YOUR country. Some countries (e.g. Russia) are notoriously slow so please be patient.

Any liquor shipped to the United States of America must be shipped by Federal Express accompanied by a US Customs Prior Notice Form.

We can’t send items by Express Courier nor insure items that are sent to Afghanistan, Ascension and St Helena, Bhutan, British Indian Ocean Territory, East Timor, Falkland Islands, French Polynesia, Guam, Democratic Peoples Republic of Korea, Maldives, Mariana Islands, Marshall Islands, Micronesia, Mongolia, Myanmar, Nepal, Niue Island, Palau, Pitcairn Islands, American Somoa, St Peirre and Miquelon, Tokelau Islands, Tonga, Tristan Da Cunha, Tuvalu, Virgin Islands, Wallis and Futuna Islands.

Delivery Insurance

MyBottleShop.com offers optional Delivery Insurance for all parcels.  Simply ensure the Delivery Insurance option is ticked during the checkout.   Delivery insurance will cover you from both financial loss and time for both lost and damaged parcels. If you have selected Delivery Insurance for your order and your parcel is lost or damaged, MyBottleShop.com will immediately send you a replacement parcel or process an appropriate refund based on your choice.

If you do not choose to insure the safe delivery of your parcel, MyBottleShop.com must seek to recover compensation from the courier company before a refund or parcel resend can be authorised. In some case this process can take up to 3 weeks for the courier company to conduct an investigation. If you have not selected the optional Delivery Insurance we are unable to insure damaged parcels with an order value under $100 in accordance with our courier's insurance policy. Note there is no insurance on Return to Sender (RTS) parcels and insurance does not cover parcels where the parcel is safe dropped at your home or business.  Currently there is no insurance cover for international deliveries.

Missing Parcels

We are an online business and we outsource the delivery of our parcels to various courier companies.  We pay them to deliver the parcels on-time and with care. In some cases a parcel will go missing but usually this happens less than 1% of the time, BUT it does happen.  It's annoying for both you and for us. Often courier companies make it difficult to claim insurance for lost parcels (Australia Post for example) and others have an excess such as $100 which means any lost parcel is a cost to us since we accept final responsibility for delivery of the parcel.  Rest assured we want to find out where the parcel is, but we have to follow an investigation process. Here is the process:

1. Firstly we check whether you have selected Delivery Insurance for your order.  If so we will immediately send you a replacement order or refund you depending on your choice.

2. If you have no Delivery Insurance, we have to track the order to find out where the parcel is. It may be delayed for some reason or there was a problem with the address and possibly the parcel has been returned to us. But its possible the parcel will still arrive no problem, but just a bit later than expected.  This process can take up to 3 weeks.

3. If you genuinely think that the parcel is lost in transit reach out and contact the courier company.

While MyBottleShop.com is responsible ultimately for the delivery of your parcel - in most cases we will simply do the same thing as you i.e. contact the courier company.  Contact the courier company by phone or email and ask them to put a trace on the parcel and then wait; for a response.; Many times this solves the issue and by contacting the courier company you have saved time.

4. After you have contact the courier company but received no resolution contact MyBottleShop.com.

We will escalate the matter with the courier company.  The last thing we want is our parcels to go missing. Our parcels contain liquor and liquor related products and are mostly large and difficult to simply lose.  We want the courier company to explain where the parcel is or investigate why it was lost. In our industry we are very concerned about the theft of parcels. Once the investigation is complete and we determine your parcel cannot be found, we will send another parcel or refund you.  This process can take up to 3 weeks from when the investigation started and the case was open. To avoid this possibility, we recommend you leave the Delivery Insurance option ticked for every order.

Local Sydney Same Day Delivery

Sherpa delivery is very similar to an Uber Taxi. Sherpa drivers are in private cars or scooters. The are some conditions to be eligible for a Sherpa 2 hour or 4 hour delivery: You must place your order after 8AM and before 4PM on the day of delivery, The delivery address must be in the Sydney Metro area. We define the Sydney Metro area as no more than 15 kilometres from Sydney's CBD. The item you order must be in stock. If you order on the weekend your order will be despatch in the first 2 or 4 hours window on the next business day. You must enter your correct mobile phone number to receive GPS tracking. You must be at the delivery address as stated on your order to receive a Sherpa delivery. In some cases the Sherpa will call your mobile if it appears no one is in attendance at the delivery address, but you must take delivery of the parcel less than 5 minutes after the Sherpa courier calls you. If the parcel is returned to MyBottleShop because no person over 18 could sign for the parcel, you will be charged for the return delivery to and from MyBottleShop.com.

MyBottleShop.Sydney 1 Hour Delivery

MyBottleShop offers a 1 hour delivery service for a select range of products to be delivered to a limited range of Sydney post codes in the CBD and Inner West area.  The term “1 Hour” refers to an approximate time you can expect delivery. The actually delivery time may be slightly longer or slightly shorter.

Non-Delivery Postcodes

Unfortunately, we are not able to supply to certain areas within Australia upon request from the Licensing Police due to liquor licensing reasons. The following restrictions have been brought in to comply with local licensing restrictions in place for certain communities:

WA - Non-Delivery Postcodes:
6798, 6799, 6770, 6765.
For the following postcodes, we will not supply any product that is in a container of 1L or above, or any beer in glass containers over 375ml: 6718, 6723, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6753, 6761, 6765, 6770.

SA - For the following postcodes, due to local alcohol restrictions and working with the regulator we are unable to supply any products that are classified as a 'Cask' and/or 'Fortified Wine': 5680, 5690.

NT - Non-Delivery Postcodes:
0822, 0861, 0862, 0870, 0871, 0872, 0847, 0850, 0851, 0852, 0853, 0880, 0881, 0886.
For the following postcode, we will not supply any port or beer in 750mL and 800mL bottles. Cask and fortified wines limited to one two litre cask or one bottle of fortified wine per person per day: 0860.

QLD - Non-Delivery Postcodes: Aurukun Postcode – 4871, Bamaga Postcode – 4876, Cherbourg Postcode – 4605, Doomadgee Postcode – 4830, Hope Vale Postcode – 4895, Injinoo Postcode – 4876, Kowanyama Postcode – 4871, Lockhart Postcode – 4871, Mapoon Postcode – 4874, Mornington Island Postcode – 4871, Napranum Postcode – 4874, New Mapoon Postcode – 4876, Palm Island Postcode – 4816, Pormpuraaw Postcode – 4871, Seisia Postcode – 4876, Umagico Postcode – 4876, Woorabinda Postcode – 4713, Wujal Wujal Postcode – 4895, Yarabah Postcode – 4871.

We apologise that we are not able to extend our services to your region. Please be assured that we in no way intend to discriminate against any groups or individuals.

MyBottleShop.com Deliveries Direct from Supplier

MyBottleShop.com Direct from Supplier items are sourced directly from boutique producers, distributors and importers and depending on their location, delivery times may vary. Direct from Supplier items will arrive between 4-10 business days for Metro and Regional orders and up to three weeks for Country areas.

Items are delivered separately from each supplier, which means you may receive more than one delivery per order.

PO Boxes and Parcel Collects may take longer due to redirection. With this information, it is preferable that you alter your delivery address to a street address, either private or business.